Terms & Conditions
Home – Terms & Conditions
Introduction
Welcome to Roadway Assistance (“Company”, “we”, “our”, “us”).
These Terms & Conditions govern your use of our website https://roadwayassistance.in/ and our roadside assistance services.
Contact Information
For any queries, you may contact us:
- 📞 Phone: 70842 58175 / 7355325728
- 📧 Email: roadwayasistance365@gmail.com
- 📍 Address: Tedhi Puliya Chowraha, Kursi Road, Aliganj, Lucknow – 226024, India
Services
We provide roadside assistance services including but not limited to:
- Vehicle towing
- Battery jump-start
- Flat tyre assistance
- Fuel delivery
- Emergency breakdown support
Service availability may vary based on location and situation.
User Responsibilities
By using our services, you agree that:
- You provide accurate and complete information
- You will not misuse or attempt fraudulent service requests
- You will cooperate with service personnel
- Your vehicle is legally compliant and safe to handle
Service Limitations
- Services are subject to availability and external conditions (traffic, weather, location).
- We do not guarantee response time in all situations.
- Certain remote or restricted areas may not be serviceable.
Payments & Charges
- Service charges will be communicated before or at the time of service.
- Prices may vary depending on distance, vehicle type, and issue.
- Payments once made are generally non-refundable, unless otherwise agreed.
Cancellation Policy
- You may cancel a service request before dispatch.
- If a service provider has already been assigned or reached your location, cancellation charges may apply.
Liability Disclaimer
- We act as a service provider/aggregator connecting you with assistance providers.
- We are not responsible for:
- Any damage to your vehicle during service
- Delays caused by external factors
- Actions of third-party service personnel
Use of our service is at your own risk.
Third-Party Services
We may engage third-party vendors (mechanics, towing operators).
We do not control their actions and are not liable for their conduct.
Website Use
You agree not to:
- Use the website for illegal purposes
- Attempt to hack or disrupt the website
- Copy or misuse website content
Intellectual Property
All content on this website (text, logo, design) is the property of Roadway Assistance and protected by applicable laws.
Privacy
Your use of our services is also governed by our Privacy Policy.
Termination
We reserve the right to deny or terminate service if:
- Terms are violated
- Fraudulent or abusive behavior is detected
Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.
Changes to Terms
We may update these Terms at any time.
Changes will be posted on this page with an updated date.
Consent
By using our website and services, you agree to these Terms & Conditions.